Terms of service
TERMS OF SERVICE
Effective date: June 2026
Welcome to CoolPaw Co. By accessing or purchasing from our website, you agree to the following terms. Please read them carefully.
1. General
These Terms of Service apply to all customers, visitors, and users of CoolPaw Co ("we", "us", "our"). By placing an order or browsing our store, you agree to be bound by these terms. If you do not agree, please do not use our store.
2. Products
We reserve the right to modify or discontinue products at any time without notice. We do our best to display product colors and descriptions accurately, however we cannot guarantee that your screen will display colors exactly as they appear in real life. All product descriptions are for informational purposes only and do not constitute medical or veterinary advice.
3. Pricing
All prices are listed in US Dollars (USD). We reserve the right to change prices at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you immediately.
4. Orders & Payment
By placing an order, you confirm that:
- You are at least 18 years of age
- The payment information you provide is accurate and complete
- You are authorised to use the payment method provided
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely. We do not store your payment details.
We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or abusive.
5. Shipping
We ship to addresses within the United States. Estimated delivery times are 7–14 business days from the date of dispatch. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by customs, weather, or courier issues outside of our control.
Once your order has shipped, you will receive a tracking number via email.
6. Refunds & Returns
Our refund and return policy is outlined separately in our Refund Policy. By placing an order, you agree to the terms of that policy.
7. Intellectual Property
All content on this website — including but not limited to text, images, logos, and graphics — is the property of CoolPaw Co and may not be reproduced, distributed, or used without our prior written permission.
8. Limitation of Liability
CoolPaw Co shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any claim shall not exceed the amount you paid for the product in question.
Our products are designed for pet comfort and are not a substitute for veterinary advice. If your pet has a health condition, please consult your veterinarian before use.
9. Privacy
Your use of our store is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved through good faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store after any changes constitutes your acceptance of the new terms.
12. Contact
If you have any questions about these Terms of Service, please contact us at:
CoolPaw Co — keeping pets cool and comfortable.